When will I receive my order?
Please allow 3 WEEKS for shipping within the US. Canada and International orders please allow 4-5 WEEKS.
Do you ship internationally?
Yes, but unfortunately after much trial and error or only option is to Ship via DHL which is very costly so Flat Rate for most is $45 but depending on how large the print is it might be $60.
We have tried other methods such as USPS but too many packages have gotten lost. DHL is the only option we can offer as this time as we are a super small shop. We had the rates way too low before and as a result have been paying over double out of out pocket to ship out internationally.
I'm so sorry I know it's costly but it's the only option to insure it arrives!!
And Australia friends yours is seems to be the most costly :( so sorry!
>>> Please note are not responsible for any custom fees, duties or taxes that may be imposed through international purchases.
(If your country is not listed or you do not get a rate at check out and you are willing to pay a high cost for shipping please contact us at info at mysticmamma dot com.)
How much will shipping cost?
US Domestic Flat rate of $8 for 2019 CALENDAR
US Domestic Flat rate of $12 for Small PRINTS (Shipped Flat)
US Domestic Flat rate of $18 for 20"x 20" PRINTS (Shipped Flat)
US Domestic Flat rate of $20 for 20"x 30" PRINTS (Shipped Flat)
For 2019 CALENDAR Rates vary depending upon country
INTERNATIONAL Depending on country $45-$60 for PRINTS via DHL
Will I be charged a sales tax?
California orders will have a 9% sales tax added to your order total.
Please note are not responsible for any custom fees, duties or taxes that may be imposed through international purchases.
How are the prints packaged?
All prints shipped FLAT and are packaged in a clear sleeve in between two pieces of corrugated cardboard and then within a flat sturdy corrugated cardboard mailer.
Do you accept returns?
We do not accept returns. lf by chance your print arrives damaged, please contact us within 2 days of receiving it as occasional exemptions can be made on a case by case basis.
Please check your address carefully, you are responsible for your order if you enter the wrong shipping address. If your print is returned due to an incorrect shipping address, additional shipping fees will apply.
What if my print arrives damaged?
We will do our best to make sure the print arrives to you safe and sound but occasionally things do happen and if so please contact us at info at mysticmamma dot com within 2 days of receiving it and we see what we can do.
Can I cancel my order?
Orders cannot be cancelled so please take time to tune in when making your choices ;)
Can I pay with credit card if I don't have a PayPal account?
Yes! All orders will be processed through PayPal but you do not need to have an account. You can pay with all credit cards without needing to log in. When you are redirected just scroll down and select the option to "Pay with Debit or Credit Card".